CITIBANK GLOBAL WALLET

Citibank Global Wallet is a Citibank Debit Mastercard feature which allows you to withdraw cash, make purchases overseas at point-of-sale or online using your Citibank Debit Mastercard without incurring additional foreign currency conversion fees and admin fees.

For example, with Citibank Global Wallet turned on, if you are travelling to Hong Kong and have a HKD Foreign Currency Account with us, any HKD transactions or cash withdrawals will be debited directly from your HKD Foreign Currency Account with no additional conversion fees.

Citibank Global Wallet is beneficial when you are:

• Travelling overseas for holidays, family visits or work
• Making online purchases from international websites
• Transferring foreign currencies for payments or investments

You can save on additional foreign currency conversion fees and administrative fees. For example, if you are making a 100 USD retail transaction online,

*The above table is for illustration only.

No action is required from you as you are automatically enrolled onto Citibank Global Wallet, a feature of the Citibank Debit Mastercard^®. Citibank Global Wallet allows you to transact up to 15 currencies and save on foreign currency conversion fees for your online purchases and/or overseas transactions. The enrolment will be carried out at no cost to you.

If you wish to turn off Citibank Global Wallet, simply select the Turn Off button under the Debit Card Settings on your Citi Mobile® App. If you require further assistance, please contact our 24-Hour CitiPhone Banking Hotline at +65 6224 5757.

This is part of our ongoing efforts to bring enhanced services and greater privileges to all of our debit cardholders. Citibank Global Wallet allows you to transact up to 15 currencies and save on foreign currency conversion fees for your online purchases and/or overseas transactions. The enrolment will be carried out at no cost to you.

You can open any of the following Citibank International Personal Bank Singapore currency checking accounts to turn on Citibank Global Wallet:

• Australian Dollar (AUD)
• Canadian Dollar (CAD)
• Euro (EUR)
• Hong Kong Dollar (HKD)
• Japanese Yen (JPY)
• New Zealand Dollar (NZD)
• Singapore Dollar (SGD)
• Sterling Pound (GBP)
• Swiss Franc (CHF)
• US Dollar (USD)
• United Arab Emirates Dirham (AED)
• South African Rand (ZAR)
• Swedish Krona (SEK)
• Norwegian Krone (NOK)
• Danish Krone (DKK)

You can transact in 15 currencies different currencies: US Dollar, Singapore Dollar, Swiss Franc, Australian Dollar, Canadian Dollar, Euro, Hong Kong Dollar, Japanese Yen, New Zealand Dollar, Sterling Pound, United Arab Emirates Dirham, South African Rand, Swedish Krona, Norwegian Krone and Danish Krone.

No, Citibank Global Wallet does not require any minimum deposit for your accounts to be linked to your Citibank Debit Mastercard. Simply turn it on using Citi Mobile® App to get started.

No, there is no minimum amount required to keep your accounts open or for Citibank Global Wallet to be turned on. However, the minimum Total Relationship Balance to be maintained upon across all your accounts opened is US$200,000.

There are no third party or international transaction fees when utilizing your Citibank Global Wallet feature at point of sale and online shopping. There will also not be any foreign exchange conversion fees and withdrawal fees at all Citibank ATMs worldwide or when you transfer funds to another Citibank account.

Please note that even after you have linked your Citibank Debit Mastercard to your Citibank Global Wallet, you may still be given an option for currency conversion during ATM cash withdrawals or POS transactions due to the Dynamic Currency Conversion (DCC)¹ process imposed by other banks on overseas transactions. You should reject currency conversion options to avoid incurring additional fees/charges.

¹DCC is a service that may be offered by a Merchant or Acquirer that enables a Cardholder – when travelling abroad or making a transaction that is not in their home currency (i.e SGD) – to choose whether their transaction should be completed in either the local currency (i.e. the currency of country a person is visiting) or their home currency (i.e SGD). If home currency is selected, you will incur a Dynamic Currency Conversion (DCC) fee charged by the Acquirer with the foreign currency cash withdrawal debited from your Primary account. You can identify DCC transactions in your statement as below:

You may however, experience transaction and/or currency conversion charges incurred if you withdraw cash from other banks' ATM machines. The amount withdrawn may also be subjected to administrative fees by the acquiring bank or associations at their sole discretion.

Payments and transfers overseas are made fee-free for you. However, commission and handling charges by the Correspondent bank might be incurred.

Yes, once you have turned on Citibank Global Wallet, your point-of-sale/online transactions and overseas ATM cash withdrawals will automatically be debited from your foreign currency account as long as there is sufficient balance.

You can easily keep track of all your transactions performed by accessing Citibank Online or Citi Mobile® App.

You can easily transfer or top up your foreign currencies under the ‘Buy/Sell’ section on Citibank Global Wallet.

After selecting the account you wish to top up, you will be able to view Citi’s competitive foreign exchange rate under the ‘Buy/Sell’ section of Citibank Global Wallet before confirming on the transaction.

No, there is no transaction fee incurred for any currency exchange when you fund your foreign currency account.

No, you will not need to manually select the foreign currency for your transaction. Once you turn on Citibank Global Wallet, your transaction is automatically debited from your foreign currency account as long as there is sufficient balance.

You may be given a choice to select the currency when making payment or during ATM cash withdrawal. If prompted, select payment in the local currency (i.e. the currency of the country you are visiting) to ensure the transaction is debited from your Citibank Global Wallet.

If the website has converted your transaction to their local currency during check out, you will be charged in their local currency accordingly. If that local currency is not within the 15 currencies in Citibank Global Wallet, or if you do not hold an account in that local currency, or if you do hold an account in that local currency but do not have sufficient balance in it, the transaction will be directed to the Primary account linked with your Citibank Debit Mastercard and will be effected at the prevailing exchange rate, without incurring additional foreign currency conversion fees and administrative fees. The final currency that you will be charged in is usually shown during checkout.

Your daily POS transaction limit is set at S$2,000 or equivalent in foreign currency at the prevailing exchange rate on the day the spending in foreign currency is made.

If there is no or insufficient balance in your foreign currency account, the transaction will be directed to Primary account linked with your Citibank Debit Mastercard. No foreign currency conversion fees and no administrative fee of up to 2.5% on the converted amount will be applied. The transaction will be declined if you have insufficient funds in your Primary account. Partial withdrawal or purchase is not available.

To continue using Citibank Global Wallet, simply top up your foreign currency account on Citi Mobile® App for instant funding.

Overseas ATM should deduct from your foreign currency accounts linked to your Citibank Global Wallet by default. However, certain overseas banks may give you the option of debiting the foreign currency cash withdrawal in your home currency (i.e. SGD) or in the local currency (i.e. the currency of the country you are visiting). If prompted, select local currency (i.e. the currency of the country you are visiting) and from your "Checking/Current Account" to ensure your foreign currency cash withdrawal is debited from your Citibank Global Wallet.

Your foreign currency account needs to be sufficiently funded for a successful overseas foreign currency cash withdrawal.

After you have linked your Citibank Debit Mastercard to your Citibank Global Wallet, you may still be given an option for currency conversion during ATM cash withdrawals or POS transactions due to the Dynamic Currency Conversion (DCC)¹ process imposed by other banks on overseas transactions. You should reject currency conversion options to avoid incurring additional fees/charges.

¹DCC is a service that may be offered by a Merchant or Acquirer that enables a Cardholder – when travelling abroad or making a transaction that is not in their home currency (i.e SGD) – to choose whether their transaction should be completed in either the local currency (i.e. the currency of the country you are visiting) or their home currency (i.e SGD). If home currency is selected, you will incur a Dynamic Currency Conversion (DCC) fee charged by the Acquirer with the foreign currency cash withdrawal debited from your Primary account. You can identify DCC transactions in your statement as below:

Withdrawals at Citibank ATMs worldwide are fee-free*. However, cash withdrawals at non-Citibank ATMs overseas may incur a service charge per withdrawal charged in the equivalent foreign currency. The amount withdrawn may also be subjected to administrative fees by the acquiring bank or associations at their sole discretion.

Certain overseas banks may give you the option of debiting the foreign currency cash withdrawal in your home currency (i.e. SGD) or in the local currency (i.e. the currency of the country you are visiting). If prompted, select local currency (i.e. the currency of the country you are visiting) and from your "Checking/Current Account" to ensure your foreign currency cash withdrawal is debited from your Citibank Global Wallet.

* No overseas cash withdrawal processing fee from Citibank ATMs using Citibank ATM & Debit Card; prevailing foreign currency exchange rates and currency conversion fees apply. Subjected to pre-set daily cash withdrawal limits of S$5,000 for Citibanking, S$10,000 for Citigold and Citigold Private Client customers.

Yes, you will need to activate the overseas usage feature on your Citibank Debit Mastercard before traveling to enjoy Citibank Global Wallet.